Liberty Water has now become Liberty Utilities
"At Liberty Water, we take care in our strong community presence and being visible and accessible to the customers we serve. I'm very excited about our company broadening its horizons and expanding into gas and electric services across the country. While bigger will be better, we will continue to maintain the local utility feel and continue to provide high quality, responsive service to our valued customers."
- Greg Sorensen, Vice President and General Manager
We are changing our name to Liberty Utilities.
2011 was a transformational year for our company as we expanded our operations to include natural gas and electricity. Liberty Utilities better reflects the diverse utilities we operate and our new name allows us to offer expanded and improved services in the communities where we live and serve.
While we may be growing, we remain committed to providing exceptional service- delivered locally.
Will Liberty Utilities now be providing electric and gas services to current water and/or wastewater service customers?
At this time, you will continue to only receive water and/or wastewater services from Liberty Utilities. Our expansion into electric service is in the state of California. We will soon expand to Illinois, Iowa, Missouri, and New Hampshire.
Does this name change affect me?
Your service will not be affected by this change. We will continue to provide your area with trusted water and wastewater services.
Our Customer Service phone numbers and hours of operation remain unchanged. Our Liberty Water website has been integrated into the larger Liberty Utilities online presence. Over the coming year, you can expect to see significant improvements to our online services.
Our offices, trucks, invoices and signage will all have our new name and logo. You will find the Liberty Utilities identity will continue to represent our core strengths and values of community, family, responsibility, quality, service and care.
Currently in your service area we provide only the water and/or wastewater services.
ABOUT LIBERTY UTILITIES
Liberty Utilities is an independent water, natural gas and electric company providing local utility management, service and support to small and mid-sized communities across the United States. With more than 125,000 customers, Liberty Utilities is committed to local decision making that directly meets the needs of its customers. This means providing walk in customer service centers, creating jobs, and providing responsive and reliable service.
As a company, Liberty Utilities promotes local conservation and energy efficiency initiatives and programs for businesses and residential customers, including the low-income sector. The company measures its performance on customer experience, public and workplace safety, and service reliability. Liberty Utilities currently operates in Arizona, California, Illinois, Iowa, Missouri and Texas. For more information, please visit www.LibertyUtilities.com.